FAQS
1. About Tote Trends
Q: What is Tote Trends?
A: Tote Trends is a premium ladies' bag brand offering a variety of stylish, high-quality handbags, totes, crossbody bags, and more. We bring fashion and functionality together for modern, confident women.
Q: Are your bags made of genuine leather?
A: We offer a mix of genuine leather, high-quality PU leather, and premium materials, ensuring durability and elegance in every design.
Q: Where is Tote Trends based?
A: Tote Trends is based in Lahore, Pakistan, and we proudly ship nationwide!
2. Orders & Payments
Q: How can I place an order?
A: Simply visit our website, browse your favorite bags, and add them to your cart. Proceed to checkout and follow the payment instructions.
Q: What payment methods do you accept?
A: We accept:
✔ Cash on Delivery (COD)
✔ Bank Transfers
✔ EasyPaisa & JazzCash
Q: Can I modify or cancel my order?
A: If your order hasn’t been shipped yet, you can contact our support team to make changes or cancel it. Once dispatched, modifications cannot be made.
3. Shipping & Delivery
Q: Do you offer nationwide delivery?
A: Yes! We deliver all over Pakistan through reliable courier services.
Q: How long does delivery take?
A: Orders are usually delivered within 3 to 5 working days, depending on your location.
Q: What are the delivery charges?
A: Standard delivery charges apply and may vary based on location. Exact charges will be shown at checkout.
4. Returns & Exchanges
Q: Can I return or exchange my bag?
A: Yes! We offer an exchange policy within 7 days of delivery for unused products in original packaging.
Q: What if I receive a damaged or incorrect product?
A: If you receive a defective or incorrect item, please contact us within 48 hours of delivery, and we will arrange a replacement.
5. Product & Care
Q: How do I take care of my Tote Trends bag?
A: To maintain quality:
✔ Avoid direct exposure to sunlight for long periods.
✔ Store in a dust bag when not in use.
✔ Clean with a soft, damp cloth—do not wash in water.
Q: Do your bags come with a warranty?
A: While we ensure top-notch quality, we do not offer a formal warranty. However, if you face any issue upon receiving your product, we’ll be happy to assist you.
6. Contact & Support
Q: How can I contact Tote Trends for inquiries?
A: You can reach us through:
📞 Mobile & WhatsApp: +92 312 4089122
📩 Email: mohsinayub753@gmail.com
Q: Do you have a social media presence?
A: Yes! Follow us for the latest collections & updates:
🌐 Facebook: https://www.facebook.com/totetrendsofficials/about